Word Notification Feature

Customer Needs

• To develop a feature that detects any keyword and phrases submitted in the chatbot that might be concerning or a red flag

• The feature should reference the master file containing a collection of concerning keywords and prmompt to Azure Open AI whether user's message contains any concerning and why

• The feature should notify relevant team members about the concerning phrase(s). If the phrase(s) is new, it should recommend the team member to add it to the master file.

Tasks Performed

For the following feature, I played a role similar to a technical project manager and solution architect. I performed the following tasks:

• Requirement Analysis
• Developed the functional flow of the feature
• System Design
• Developing The Technical Proposal For The Business Team
• Pitching The Idea To The Business Team and Higher Ups
• Creating The WBS
• Developing The Invoice For Developing and Managing The Feature
• Developed and presented the demo to the relevant stakeholders

Key Features

The following are the main features, technologies, and tools used to develop the notification feature:

• Per client instructions, used AWS as its central core but use Azure Open AI for the generative AI tool
• The main AWS services used were S3, API Gateway, AWS Lambda, AWS EventBridge, and AWS SQS
• The feature will send in notification and recommendations on which words to add to the collection of concerning words.