Airline Chatbot
Sample Screenshot Of The Chatbot UI
Customer Needs
- To implement a new chat bot that integrates Generative AI and answers questions for the airline company to minimize direct calls to the customer service office
- The chat bot should have the similar set up to the previous chat bot service that the airline company used.
Responsibilities Included
For the following project I played the role similar to a technical project manager and solution architect. My responsibilities include:
- Requirement analysis and definition
- Creating the project charter
- System Design
- Research
- Creating presentation documents for the various stakeholders
- Developing a Sample Concept (PoC) for the stakeholders
Key Features
The following are the main features, tech stacks, and technologies used to develop the AI Chat Bot:
- Per airline guidelines, the AI chat bot was developed on a serverless AWS Cloud structure supporting high availability, scalability, and best security practices.
- The UI of the AI chat bot should be a one to one copy of the previous chatbot service that the airline used on their website.
- The AI chat bot should connect with all of the internal and external APIs used to get flight details, mileage club details, etc.
- The chatbot should use Azure Open AI for its Gen AI Model.
- The chatbot should follow all of the security guidelines implemented by the airline company and global standards, such as COPPA and GDPR.
- The chatbot backend should also connect to the airline company's official LINE channel.